At our bakery, we take great pride in crafting high-quality baked goods using fresh ingredients and traditional recipes. Customer satisfaction is at the core of everything we do, and we strive to provide every customer with delicious products and outstanding service. However, due to the perishable nature of our items, our refund policy has specific limitations to ensure fairness while maintaining product quality and food safety standards.
We understand that mistakes can happen during order processing, fulfillment, or delivery. Therefore, customers may request a refund within 2 days of receiving their order, provided that certain conditions are met. Refunds are considered only in the following situations:
In all eligible cases, customers are encouraged to report the issue with clear details, including proof of purchase and a description or photograph of the problem, if applicable.
Due to the perishable and custom nature of baked goods, many items and scenarios are not eligible for refunds. These include, but are not limited to:
We aim for every bite to be a delightful experience. If you believe that the product you received was not fresh or did not meet quality expectations, please contact us within 2 days of your purchase. We may offer a store credit, replacement, or refund at our discretion after evaluating the issue. Refunds will not be considered if the product has already been consumed entirely or is reported too long after the purchase date.
If a refund is approved, it will be processed using the original payment method. Refunds are typically issued promptly, but processing times may vary depending on your bank or payment provider. In some cases, we may offer store credit or a replacement item instead of a direct refund.
Our bakery offers customized cakes, pastries, and desserts for special occasions such as birthdays, weddings, and corporate events. These items require advance planning and dedicated time. For that reason, deposits on custom or bulk orders are non-refundable, and full payment may be required prior to preparation. Any changes to these orders must be requested well in advance and are not guaranteed to be accommodated once production has started.
While we take precautions to avoid cross-contamination, our kitchen handles allergens including dairy, eggs, nuts, soy, and wheat. It is the customer’s responsibility to inform us of any allergies before placing an order. Refunds will not be provided for allergic reactions if the bakery was not notified in advance or if allergen information was provided and disregarded.
Our team is passionate about baking and deeply values the trust of our customers. While we aim to minimize issues and provide exceptional products, we recognize that concerns may arise from time to time. Our refund policy is designed to address those concerns fairly while maintaining the integrity of our operations. We encourage open communication and will do our best to make things right when a valid issue is presented.
